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About

Hi folks, I'm Jake

I'm a senior AI engineer at Microsoft, working with strategic customers and product teams across agents, Foundry, and production AI systems. When enterprise AI breaks at scale, I'm often the one who finds out what broke and how to fix it.

The thread through everything I build is autonomous agents and what it takes to actually trust them. Professionally, that means multi-agent systems with real enforcement layers; on my own time, it means handing AI agents entire projects and building an AI assistant that a professional can trust with their work and livelihood.

Before Microsoft, I co-founded a startup and built communications intelligence from zero as employee #4 at SturdyAI. My wife and I live in the mountains of Wyoming, where the air is thin and the people are hardy.

Off the clock: too many side projects, hiking, amateur cello, scifi, reading about whatever's happening in AI/space/physics, strategy games, and documenting my cats' continued refusal to be impressed by anything I build.

Experience

The Trail So Far

2024 – Present

Senior AI Support Engineer

Microsoft

Lead engineer for VIP accounts including Microsoft's largest partners in banking, software, and healthcare. Built TSGBuilder, a multi-agent pipeline now rolling out as a hosted service across Microsoft support engineering. Training, public content, and a direct product feedback loop that has shaped Azure AI platform features across compliance, embeddings, and identity.

2023 – 2024

Azure AI Support Engineer

Microsoft

Started in Azure OpenAI support, quickly became the person people came to for the hard problems: RAG architectures, vector search, content safety, provisioned throughput. Piloted a cohort-based mentorship model that improved case closure speed by 25%; later adopted as the org-wide standard.

2022 – 2023

Co-Founder

TruckCoinSwap

Co-founded a freight-tech startup. Built the whole stack: Go backend, PostgreSQL, AI-powered document processing. Learned a lot about startup economics and wearing every hat at once.

2020 – 2022

Software Engineer

SturdyAI

Built a B2B communications intelligence platform from scratch to first ARR. NLP models analyzing millions of messages. First real job where I got to build something from zero and watch people use it.

2019 – 2021

Graduate Research & Teaching

University of Wyoming

Blockchain research, teaching emerging tech (VR, Android, robotics) to undergrads, and finishing three degrees. Also where I first learned that explaining things to others is the fastest way to actually understand them.

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For consulting inquiries, visit Write it Right.